Booking & Cancellation Policy

Free cancellation up to 1 day before arrival — full refund of everything you have paid. You can also reschedule to different dates at any time, subject to availability, at no admin fee on the first change. No payment is required to enquire, receive a quote, or discuss your itinerary.

1. From enquiry to confirmation

1. Submit a hotel or tour enquiry through the website. You receive a confirmation email with your reference code (for example SK-2026-XXXXX for a hotel enquiry or SK-T-2026-XXXXX for a tour enquiry).
2. A travel specialist reviews your enquiry and replies with an exact written quote — normally within 24 hours during business hours (Sun–Thu 9am–6pm EET).
3. You review the quote at your leisure. No money is requested at this stage.
4. When you are ready to confirm, accept in writing (an email reply is sufficient) and pay the deposit specified in the quote.
5. Your booking is confirmed once the deposit clears. We send a final confirmation with vouchers, contact numbers, and arrival instructions.

2. Deposits and balance payments

Deposit amounts and balance due-dates are always set in your written quote and depend on trip total, travel dates, and any pre-committed supplier costs (such as internal flights or Nile cruise vessels). As a typical guide:

• Tour bookings: 25% deposit at confirmation; balance due 30 days before departure.
• Hotel-only bookings: 25%–50% deposit at confirmation; balance due 14 days before arrival.
• Bookings made within 30 days of arrival are payable in full at confirmation.

The exact figures in your written quote override these guidelines wherever they differ.

3. Cancellation by you

You may cancel any confirmed booking up to 1 day before your arrival or departure date and receive a full refund of all amounts paid.

This applies to most standard tour and hotel programs. The exception is where a supplier (Nile cruise line, internal airline, special-access permit) has already applied a non-refundable charge on your behalf. Your written quote will identify any such charges explicitly before you confirm, so there are no surprises.

To cancel: write to your specialist or to booking@sktravel.tours quoting your reference code. Cancellations received in writing during business hours (Sun–Thu, 9am–6pm Cairo time) are effective the same day. We acknowledge all cancellations within 1 business day.

4. Rescheduling

One date change is offered at no admin fee, whenever requested. Further changes are accommodated on a best-effort basis; any third-party re-booking fees (e.g. flight penalties) are passed through at cost, documented.

5. Cancellation by us

In the rare event we cancel a confirmed booking — for example, a force majeure event or supplier failure — we offer your choice of:

• A full refund of all amounts paid, or
• Re-booking on alternative dates of equivalent value, at no price increase and no rebooking fee.

6. Refund processing

Approved refunds are returned to the original payment method within 14 business days. International bank-wire refunds may take longer depending on your bank's processing schedule. We do not deduct administrative fees from refunds.

7. Travel insurance

Our cancellation policy is designed to give you maximum flexibility. For situations outside our control — medical emergencies, flight disruptions, or lost baggage — comprehensive travel insurance remains the most complete protection. We strongly recommend purchasing it at the time you confirm.

8. What is not included by default

Unless specifically listed in your written quote, the following are not included: international airfare to and from Egypt; the Egyptian tourist visa; travel insurance; guide and driver gratuities; meals and drinks not listed; personal expenses; and optional on-ground excursions.

9. Questions

For any booking, deposit, or cancellation query, write to booking@sktravel.tours with your reference code in the subject line. Outside business hours, message us on the WhatsApp number on the contact page.